Date Posted: Tuesday March 14, 2023
Description:
The Store Manager will improve store operations and profitability while promoting consistency within and acting as a brand ambassador of The Spice & Tea Exchange® brand.
Knowledge & Skill Requirements:
- 5-10 years high volume retail management or hospitality experience
- Stellar business communication skills, written and oral.
- Customer service focused.
- Persuasive, results-driven to drive effective growth and staff retention.
- Basic knowledge of P&L’s and Balance spreadsheets (working proficiency preferred).
- Adept in technology and retail supporting processes; skills including but not limited to: POS, Office Suite, Email and Web Access.
- Experience in inventory management, pricing and vendor relations.
- Previous leadership experience preferred.
- Team-building and project management skills.
- Proven self-motivated starter.
- Weekend and Holiday availability is required.
Communication:
- Conduct regular calls with Ownership Operations Team to keep abreast of company best practices, quarterly campaigns, and sales initiatives.
- Conduct weekly or bi-weekly inventory management calls with Ownership Team to enhance and automate inventory fulfillment and needs.
- Complete required Daily Reports.
- Be available to fill in where necessary when Staff is not available.
People & Team Management:
- Maintains store staff by recruiting, selecting, orienting, and training employees with the training systems provided by Ownership.
- Train and coach all store personnel in the areas of standard operating procedures, customer satisfaction and selling; identify and plan opportunities for group and individual learning for staff in partnership with the Ownership team.
- Set clear goals & expectations and hold people accountable to a high standard of excellence.
- Coach Team Leads/Shift Leaders to create an outstanding management team.
Physical Requirements:
- Consistently operates kitchen tools and food equipment.· Must be able to position self to assemble and prepare merchandising displays.
- When onsite, must be able to stand for extended periods of time (can be up to 100% of the time).
- Constantly positions self and moves about the location in order to train and set up location for business.
- Must be able to observe, detect and identify issues pertaining to computers, POS system, and training and communication barriers.
- Consistently works around spices with strong odors.
- Frequently communicates business practices in English, verbally and in writing, with Ownership Team and employees. Must be able to exchange accurate, concise and consistent information with Ownership.
